State Farm® Insurance Agent Shane Satterfield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ronald Wike
March 20, 2025
5
out of
5
rating by Ronald Wike
"I talked to Heather today and she answered all my questions, was very friendly and helpful."
We responded:
"Ronald, thank you for your kind review and feedback about Heather! My team and I will always work hard to make sure your customer experience is positive. - Shane "
Candy Beaven
March 20, 2025
5
out of
5
rating by Candy Beaven
"Thank you Heather for your help I am really pleased"
We responded:
"Thank you for your feedback, Candy! We’re so pleased to hear that you feel supported by our team. Your kind words means everything to us, and we’re here whenever you need assistance! - Shane "
Sheila Higdon
March 14, 2025
5
out of
5
rating by Sheila Higdon
"Heather was very helpful. She was able to help me understand my auto policy. She also helped me to purchase a life insurance policy."
We responded:
"Sheila, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - Shane "
Cheri Calhoun
March 14, 2025
5
out of
5
rating by Cheri Calhoun
"Heather was amazing and always very helpful"
We responded:
"Cheri, thank you for your kind review and feedback about Heather! My team and I will always work hard to make sure your customer experience is positive. - Shane "
G Hamp
March 6, 2025
5
out of
5
rating by G Hamp
"It won’t let me switch over to my Gmail But first off Tanner was OUTSTANDING and that was an understatement.FIRST CLASS, STAND UP GUY. Kept it very honest with me, took in what I wanted as a customer, and he took the time to listen with the issues I had with past companies. Also went the extra mile to tell me about other services that I wasn’t fully aware of especially since I’m getting older. Had a small snag come up with insurance and within an hour he called me with straight forward results and we got it resolved. I would recommend him to anyone. Needless to say I am happy with my results. Thank you again and look forward to doing future business. Trevin Hampton"
We responded:
"G, I appreciate your kind review. We always want these processes to be smooth and transparent. The efficiency and integrity in which we conduct our services will always remain of importance to this team. - Shane"
Shawn Anderson
March 3, 2025
5
out of
5
rating by Shawn Anderson
"Big thanks to Heather for helping me and my girlfriend today with insurance on our vehicle!!"
We responded:
"Shawn, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - Shane"
Alissa Boone
March 2, 2025
5
out of
5
rating by Alissa Boone
"Wonderful experience!"
We responded:
"Alissa, our team will continue to give you the best customer support as your positive feedback means so much to each of us. - Shane"
Christine Miller
February 28, 2025
5
out of
5
rating by Christine Miller
"I changed my car and home insurance to State Farm. My rep, Tanner Cecil, was awesome and was able to lower my auto insurance and substantially lower my home owners insurance! He was very easy to talk to and I felt very comfortable working with him. I’m very happy to be saving some money. I also love working with Taylor who is always quick to answer my questions and very kind. I would totally recommend for any insurance needs!"
We responded:
"Christine, thank you for sharing your experience with my team and I! We appreciate the kind review, and will always be here for you in your time of need. - Shane "
Rebecca Dezarn
February 28, 2025
5
out of
5
rating by Rebecca Dezarn
"Taylor M. helped me sign up for a life insurance policy for my daughter, she was a huge help and had amazing customer service! She explained everything so that I could understand it and made sure to answer any questions that I had. She was also very friendly and professional! I highly recommend her for any and all of your insurance needs."
We responded:
"Rebecca, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Shane"
Bri Hardesty
February 24, 2025
5
out of
5
rating by Bri Hardesty
"Katelyn was incredibly helpful in setting up my new car and home insurance policies! I appreciate her attention to detail and quick responses. She made the process smooth and convenient by handling most of it via text while I was traveling for work. Thanks for your help, Katelyn!"
We responded:
"Bri, the time you spend with us is always a pleasure for my team and I. Please know we will always be a phone call away when you’re in need. - Shane"
Ross Newton
February 21, 2025
5
out of
5
rating by Ross Newton
"Heather was quick and on top of keeping me informed about policy and future plans."
We responded:
"Ross, the knowledge we have is meant to be shared with our customers in effort to provide clarity to your insurance needs. We will always be here for you! - Shane"
Elizabeth Miller
February 20, 2025
5
out of
5
rating by Elizabeth Miller
"Super helpful with updating policies. I really appreciate the extra effort."
We responded:
"Hello, please know that my team and I will always be here to help support your insurance needs. Thank you. - Shane"
Samuel Holcomb
February 20, 2025
5
out of
5
rating by Samuel Holcomb
"I would like to thank Katelyn for her patient and helpful demeanor, providing amazing customer service. Saving me hundreds on liability insurance since today!"
We responded:
"Samuel, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Shane"
Stacy Micka
February 19, 2025
5
out of
5
rating by Stacy Micka
"I was a little concerned when I called and Heather immediately put me at ease! Her tone was very kind and assuring, it was a pleasure talking to her."
We responded:
"Stacy, thank you for choosing our team to support your insurance needs! We’re thrilled you had a positive experience with our team. - Shane"
Josh Keelin
February 14, 2025
5
out of
5
rating by Josh Keelin
"Heather did an amazing job helping me get affordable insurance! Many thanks"
We responded:
"Josh, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Shane"
Maria Sensley
February 14, 2025
5
out of
5
rating by Maria Sensley
"Tanner was very helpful. Received the best quote for me. I feel so blessed today to have talked to Tanner. Made my life better! Thanks Country Boy!"
We responded:
"Maria, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Shane"
Tayler Massey
February 13, 2025
5
out of
5
rating by Tayler Massey
"Heather was great and very helpful!"
We responded:
"Tayler, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Shane"
Donnie Roach
February 11, 2025
5
out of
5
rating by Donnie Roach
"I talked with Heather today and she was a Great help and very knowledgeable with my questions! Thanks so much."
We responded:
"Thank you so much for your kind words, Donnie! We're thrilled to hear that Heather was able to assist you and answer all your questions. We’ll be sure to pass along your feedback to her. If you ever need further assistance, don't hesitate to reach out! - Shane"
Myrna Smith
February 10, 2025
5
out of
5
rating by Myrna Smith
"Taylor took care of me as I worked through the passing of my husband and had to process the paperwork. She was very helpful."
We responded:
"Myrna, thank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and helping assist you with your insurance needs. We look forward to continuing to growing this relationship! - Shane "
Rita Smith
February 7, 2025
5
out of
5
rating by Rita Smith
"Heather was great. I called a couple weeks ago with questions and she resolved all in a professional way over the past two weeks."
We responded:
"Thank you for sharing your experience, Rita! We’re thrilled to hear that Heather was able to assist you and resolve all your questions in such a professional manner. We truly appreciate your patience and are glad to have had the opportunity to help over the past couple of weeks. If you ever need further assistance, we’re always here for you! - Shane"
Selena Coalter
February 6, 2025
5
out of
5
rating by Selena Coalter
"Everyone on staff is always so nice and helpful! Heather went above and beyond answering questions and helping me figure out what steps to take on a claim issue!"
We responded:
"Selena, thank you so much for your kind words! We're so happy to hear that Heather went above and beyond to help with your claim and answer all your questions. It’s great to know that our team has been consistently nice and helpful. We truly appreciate you taking the time to share your experience, and we are always here to help! - Shane"
Jason Luedke
February 6, 2025
5
out of
5
rating by Jason Luedke
"Heather was very fast at resolving my issue."
We responded:
"Thank you for your feedback, Jason! We’re so glad to hear that Heather was able to quickly resolve your issue. Speed and efficiency are important to us, and we’ll be sure to pass along your appreciation to her. If you need further assistance, don't hesitate to reach out! - Shane"
Dave Malloy
February 5, 2025
5
out of
5
rating by Dave Malloy
"It’s always great to deal with Taylor. Very professional."
We responded:
"Dave, thank you for your kind words! We’re thrilled to hear that you had a great experience with Taylor. Professionalism is something we value highly, and it’s wonderful to know Taylor delivered that for you. If you ever need anything else, we’re here to help! - Shane"
Shaun McCarty
February 4, 2025
5
out of
5
rating by Shaun McCarty
"So far so good! I can’t speak for Shane as I have never spoken with him, but the staff is extremely knowledgeable, helpful and most importantly kind. Taylor and Jasmine have both been responsive, helpful and genuine with streamlining the process of getting coverage for both my home and auto! Thank you for being exactly what is needed in the industry of insurance!"
We responded:
"Thank you so much for your wonderful feedback! We're so glad to hear that Taylor and Jasmine were able to help streamline the process for your home and auto coverage. It's great to know that our team has been able to provide knowledgeable, helpful, and kind support. We appreciate you taking the time to share your experience, Shaun! If there's anything else we can assist with, don’t hesitate to reach out. Thank you again for trusting us with your insurance needs! - Shane"
Art Kornibe
February 4, 2025
5
out of
5
rating by Art Kornibe
"Taylor was very helpful to me today when I called and asked for assistance in regard to the site where I could trace the travels in my car I thank you very much"
We responded:
"Thank you so much for your kind words, Art! We’re thrilled to hear that Taylor was able to assist you and provide the support you needed. We truly appreciate your feedback and will be sure to pass it along to Taylor. If you have any more questions or need further assistance, feel free to reach out anytime! - Shane"