State Farm® Insurance Agent Shane Satterfield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jakob Barakat-Mccollum
June 27, 2025
5
out of
5
rating by Jakob Barakat-Mccollum
"Kelsey was awesome to work with she really cares for her clients and makes sure that you are fully taken care of"
We responded:
"Your trust and support mean everything to us! We love what we do, and we’re so glad we could help make your insurance experience a great one!"
Kelly Crowe
June 19, 2025
5
out of
5
rating by Kelly Crowe
"Heather is so friendly & she answered all my questions! Thanks for taking care of me!"
We responded:
"Thank you, Kelly, for your thoughtful feedback. We are pleased to hear that Heather was able to assist you and address all your inquiries. We value your input and look forward to the opportunity to serve you again in the future."
Nancy Moore
June 19, 2025
5
out of
5
rating by Nancy Moore
"Heather was absolutely wonderful!"
We responded:
"Nancy, your kind words are greatly appreciated! I am so glad I could help you with all of your insurance needs and address any questions you had. I look forward to serving you for many years to come! - Shane "
larry ghrist
June 18, 2025
5
out of
5
rating by larry ghrist
"Very professional. Excellent at her job.very very knowledgeable. Will tell everyone to come and see her for there ins.needs."
We responded:
"Larry, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Shane"
Anthony Hamilton
June 17, 2025
5
out of
5
rating by Anthony Hamilton
"Heather and Taylor is great and always there for me no matter what I need they get me the answer. They always direct me in the right path and always calls me back."
We responded:
"Anthony, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Shane"
Jim Clark
June 17, 2025
5
out of
5
rating by Jim Clark
"Taylor has been so very helpful throughout this whole hail damage process. It is good to have an agency that works for us. In fact, everyone we speak with is friendly and helpful. That's why we stay with State Farm!"
We responded:
"Thank you, Jim, for sharing your experience with us. We're glad to hear that Taylor and the team have been helpful during the hail damage process. We appreciate your loyalty and look forward to continuing to serve you. Take care!"
Chelsea Todd
June 16, 2025
5
out of
5
rating by Chelsea Todd
"Heather was amazing!! So prompt and professional. She answered all of my questions and sent above and beyond to assist me!"
We responded:
"Thank you, Chelsea, for sharing your experience with Heather! It's great to hear that she was prompt and professional in addressing your questions and went above and beyond to assist you. We appreciate your feedback and look forward to serving you again."
Brenda Siples
June 13, 2025
5
out of
5
rating by Brenda Siples
"Shane was so helpful with getting my policy started with State Farm. He listened to what I needed and was completely accommodating with my crazy work schedule to make this happen. Thank you again, Shane!"
We responded:
"Thank you, Brenda, for sharing your experience! We're glad Shane could assist you with your policy and accommodate your schedule. We appreciate your feedback and look forward to serving you in the future."
Noah Kazlauskas
June 13, 2025
5
out of
5
rating by Noah Kazlauskas
"The best insurance agency in the Tri-State area!"
We responded:
"Thank you, Noah, for your kind words and for recognizing us as the best in the Tri-State area! We're grateful for your support and look forward to continuing to serve your insurance needs. Have a great day!"
kylee rideout
June 7, 2025
5
out of
5
rating by kylee rideout
"THE BEST. I hadn’t had State Farm very long and someone hit my car in a parking lot. Shane & his team helped get everything situated and fixed in such a timely manner! I’m so happy I made the switch to State Farm!!!"
We responded:
"Thank you, Kylee, for sharing your experience! We're glad to hear that Shane and the team were able to assist you promptly after the incident. We appreciate your trust in us and are here whenever you need support."
Michael Hagan
June 6, 2025
5
out of
5
rating by Michael Hagan
"Im very pleased with the service that Heather gave me. She handled everything well and answered all my questions"
We responded:
"Thank you, Michael, for sharing your experience with us. It's great to hear that Heather was able to assist you effectively and address all your questions. We appreciate your feedback and look forward to serving you again."
Patrick
June 6, 2025
5
out of
5
rating by Patrick
"Any time I need information or a question answred regarding my coverage whether it be for auto, home, or personal liability insurance, I know I can count on anyone from Shane Satterfield’s State Farm office to assist me! I have personally interacted with Heather, Tanner, and Noah and you can rest assured that you are in very capable hands."
We responded:
"Thank you, Patrick, for sharing your experience with our team. We're glad to hear that Heather, Tanner, and Noah have been able to assist you with your insurance needs. Your trust in us means a lot."
Travis Zaro
May 30, 2025
5
out of
5
rating by Travis Zaro
"Got a call from Noah on my way home from work today. I originally had no intention of switching insurance providers today but he was able to offer me better coverage PLUS renters insurance for the same price I have been paying with Direct Auto. Noah was very knowledgeable and was able to answer all of my questions."
We responded:
"Thank you so much for sharing your experience, Travis! We're thrilled to hear Noah was able to connect with you and provide better coverage—plus renters insurance—at the same price. It’s always our goal to offer not just great rates, but real value and support. We appreciate you trusting us with your insurance needs! - Shane"
Bradley Douglas
May 30, 2025
5
out of
5
rating by Bradley Douglas
"They always go above and beyond to ensure that I’m taking care of in every way"
We responded:
"Bradley, thank you so much for your kind words! It means a lot to know you feel truly taken care of—that’s always our goal. We’re here whenever you need us! - Shane"
Tayton Hewitt
May 29, 2025
5
out of
5
rating by Tayton Hewitt
"Taylor helped me get a proof of insurance with some updated info in less than a couple hours! Super helpful :)"
We responded:
"Thanks so much for the great feedback, Tayton! We’re glad Taylor was able to get that taken care of quickly for you. Fast, helpful service is what we’re all about—don’t hesitate to reach out if you ever need anything else! - Shane"
Matthew Schell
May 29, 2025
5
out of
5
rating by Matthew Schell
"With all of the crazy recent events, I was very lucky to encounter some of the best customer service I have experienced anywhere. Heather at your office communicated consistently and followed up when she said she would! Whatever you are paying her, you should double it!!! She is TOP NOTCH!!!"
We responded:
"Thank you for taking the time to share this! We're thrilled to hear Heather made such a positive impact—she truly is top notch, and we’re lucky to have her on our team. We’ll definitely pass along your kind words. Consistent, caring service is what we strive for every day! - Shane"
Chase Luckett
May 29, 2025
5
out of
5
rating by Chase Luckett
"Noah and Tanner are awesome and helped me tremendously. I know my family won’t have to worry about my debt with my accidental death policy in additional to my life insurance through Kentucky Farm Bureau!"
We responded:
"Chase, thank you so much for your kind words! We're so glad to hear that Noah and Tanner were able to help you feel confident and supported in your coverage. It means a lot to know you trust us to help protect what matters most. We’re always here for you and your family! - Shane"
Michaela Kitchen
May 28, 2025
5
out of
5
rating by Michaela Kitchen
"Heather was absolutely amazing took such great care of me and made great conversation! She also looked at various different options to get the best policy to fit my needs! Very simple and quick process, I look forward to working with her in the future and won't be working with anyone else. Also state farm was over $100 dollars cheaper then my old insurance!"
We responded:
"Michaela, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Katelyn was able to do just that for your insurance needs! We appreciate you putting your trust in our office to help protect what matters most."
Stephen Boyd
May 20, 2025
5
out of
5
rating by Stephen Boyd
"Katelyn went through the process of getting me signed up for home and car insurance. She spoke clearly about what needs to get done, was very helpful when I asked questions multiple times, and overall I felt very comfortable speaking with her."
We responded:
"Stephen, Thank you for sharing your experience! We’re glad Katelyn made the process clear and comfortable, and that she patiently answered all your questions. We appreciate your trust and look forward to assisting you with your insurance needs! - Shane "
Pearl Kelly
May 20, 2025
5
out of
5
rating by Pearl Kelly
"Everyone was so Kind and Very Very Helpful I'm Never Leaving State Farm"
We responded:
"Thank you for providing us with a great rating, Pearl! I’m happy your insurance experience was so positive. We appreciate your support! - Shane"
Judy Wimsatt
May 16, 2025
5
out of
5
rating by Judy Wimsatt
"Heather was very helpful and very pleasant too talk to she has helped me alot not only today but in the past month"
We responded:
"Our goal will always be to leave you with a satisfying experience, Judy! Thank you for taking the time to share this! - Shane"
Kim Jones
May 16, 2025
5
out of
5
rating by Kim Jones
"Heather, thank you for the helpful information."
We responded:
"Our wish is that we always provide you with an excellent customer service experience, Kim. We could not be more happy to see such kind feedback! Thank you - Shane"
Rich DeFrank
May 14, 2025
5
out of
5
rating by Rich DeFrank
"I was in need of confirmation of some recent on-line activity. I was unable to reach my claim adjustor, so I called my agent's office. Heather spent some time communicating with the claims department and was finally able to confirm that I had successfully uploaded my documents to the web site. Great attitude and willingness to stay with it until she got the answer I needed. This is typical of the service I have gotten from other staff in this office. A great team."
We responded:
"I'm so glad our team has been able to give you such a great experience with our State Farm Agency, Rich! We appreciate you. - Shane"
Emilee Wentzel
May 14, 2025
5
out of
5
rating by Emilee Wentzel
"Taylor had excellent customer service and made everything very easy!"
We responded:
"Your experience with our team is exactly what we strive for, Emilee. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Shane"
Anita Crisp
May 13, 2025
5
out of
5
rating by Anita Crisp
"She was wonderful. Helped us so much . So very grateful ."
We responded:
"Anita, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Shane"