Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chandler Powell

Chandler Powell

August 13, 2025

5  out of  5
rating by Chandler Powell
"Very helpful"
We responded:
"Chandler, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
Profile photo of Angela Frey

Angela Frey

August 8, 2025

5  out of  5
rating by Angela Frey
"Heather was very informative & helpful. Thank you!"
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you!"
Profile photo of Connie Johnson

Connie Johnson

August 8, 2025

5  out of  5
rating by Connie Johnson
"I'm truly thankful and grateful to have had someone like Heather working on my behalf. She was extremely knowledgeable and very professional as she worked to find a resolution for my situation. Her tenacity and support gave me encouragement while I waited for the claims team to evaluate and make their decision. Overall, I was extremely satisfied with the entire State Farm family. Like a good neighbor, State Farm was there for me."
We responded:
"Thank you, Connie, for the amazing review! Our team works hard to provide a great insurance experience in Owensboro and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Profile photo of Karen Howard

Karen Howard

August 7, 2025

5  out of  5
rating by Karen Howard
"I am so very grateful we have State Farm Insurance. The local staff bend way-over-backwards to answer questions, and to provide information and services, even encouraging us to call if we need them to send attachments/receipts to the main State Farm office! They are intelligent, friendly, fast, and helpful. Even the State Farm agent who came from out-of-state to review major storm damage to our home and property was timely, informative, thorough, and reassuring. Top-notch service. We've been customers for decades!"
We responded:
"Thank you, Karen, for your thoughtful review and for being a loyal customer for so many years. It's great to hear that our team has been able to support you effectively, especially during challenging times. We're here whenever you need us."
Profile photo of Jack Jones

Jack Jones

August 4, 2025

5  out of  5
rating by Jack Jones
"They are very custom service oriented! Heather went way beyond to help me with my concern and problem. She had rectified in a hour! Thank you!"
We responded:
"Jack, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Shane"
Profile photo of Jerri king

Jerri king

August 4, 2025

5  out of  5
rating by Jerri king
"The customer service is great. Heather is very sweet and she goes out of her way to make sure you have the answers you need. She is a pleasure to deal with."
We responded:
"Thank you for the wonderful review, Jerri! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Profile photo of Amy Millay

Amy Millay

August 4, 2025

5  out of  5
rating by Amy Millay
"Katelyn was nice to work with! She made our first experience with this company a great one!"
We responded:
"Thank you, Amy, for your feedback! It's great to hear that Katelyn made your first experience with us a positive one. We look forward to assisting you with your insurance needs in the future."
Profile photo of Merissa Breedlove

Merissa Breedlove

July 31, 2025

5  out of  5
rating by Merissa Breedlove
"Wonderfully knowable and so helpful, amazing phone etiquette along with a friendly tone."
We responded:
"Thank you, Merissa, for your fantastic feedback! We're glad to hear that our team's knowledge and friendly service made a positive impact. If you have any more questions or need assistance, feel free to reach out anytime."
Profile photo of Hugh McKnnis

Hugh McKnnis

July 31, 2025

5  out of  5
rating by Hugh McKnnis
"Heather promptly and efficiently handled my request"
We responded:
"Thank you, Hugh, for your feedback! We're glad to hear that Heather was able to assist you promptly and efficiently. We appreciate your support and look forward to serving you again."
Profile photo of JOHN BURRUS

JOHN BURRUS

July 16, 2025

5  out of  5
rating by JOHN BURRUS
"Miss Whitley was very professional, and explain everything to me in detail, it was very pleasurable and comfortable speaking with her, she's awesome!"
We responded:
"John, thank you for sharing your experience with my team and I! We appreciate the kind review, and will always be here for you in your time of need. - Shane "
Profile photo of Blake Hillard

Blake Hillard

July 7, 2025

5  out of  5
rating by Blake Hillard
"One phone call is all it took."
We responded:
"Thank you, Blake, for your feedback! We're glad to hear that your experience with us was efficient and met your needs. If you have any more questions or need assistance, feel free to reach out."
Profile photo of Mikel Evans

Mikel Evans

July 3, 2025

5  out of  5
rating by Mikel Evans
"Heather was very interested in my issue and was very polite and professional and took especially patient with me thank you Heather."
We responded:
"Mikel, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Tina Keesler

Tina Keesler

July 2, 2025

5  out of  5
rating by Tina Keesler
"Noah was very kind and easy to work with. He saved me lots of money by switching my vehicles back to State Farm."
We responded:
"Thank you, Tina, for your review! It's great to hear that Noah was able to assist you effectively and help you save money. We appreciate your trust in us for your insurance needs. "
Profile photo of Jakob Barakat-Mccollum

Jakob Barakat-Mccollum

June 27, 2025

5  out of  5
rating by Jakob Barakat-Mccollum
"Kelsey was awesome to work with she really cares for her clients and makes sure that you are fully taken care of"
We responded:
"Your trust and support mean everything to us! We love what we do, and we’re so glad we could help make your insurance experience a great one!"
Profile photo of Kelly Crowe

Kelly Crowe

June 19, 2025

5  out of  5
rating by Kelly Crowe
"Heather is so friendly & she answered all my questions! Thanks for taking care of me!"
We responded:
"Thank you, Kelly, for your thoughtful feedback. We are pleased to hear that Heather was able to assist you and address all your inquiries. We value your input and look forward to the opportunity to serve you again in the future."
Profile photo of Nancy Moore

Nancy Moore

June 19, 2025

5  out of  5
rating by Nancy Moore
"Heather was absolutely wonderful!"
We responded:
"Nancy, your kind words are greatly appreciated! I am so glad I could help you with all of your insurance needs and address any questions you had. I look forward to serving you for many years to come! - Shane "
Profile photo of larry ghrist

larry ghrist

June 18, 2025

5  out of  5
rating by larry ghrist
"Very professional. Excellent at her job.very very knowledgeable. Will tell everyone to come and see her for there ins.needs."
We responded:
"Larry, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Shane"
Profile photo of Anthony Hamilton

Anthony Hamilton

June 17, 2025

5  out of  5
rating by Anthony Hamilton
"Heather and Taylor is great and always there for me no matter what I need they get me the answer. They always direct me in the right path and always calls me back."
We responded:
"Anthony, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Shane"
Profile photo of Jim Clark

Jim Clark

June 17, 2025

5  out of  5
rating by Jim Clark
"Taylor has been so very helpful throughout this whole hail damage process. It is good to have an agency that works for us. In fact, everyone we speak with is friendly and helpful. That's why we stay with State Farm!"
We responded:
"Thank you, Jim, for sharing your experience with us. We're glad to hear that Taylor and the team have been helpful during the hail damage process. We appreciate your loyalty and look forward to continuing to serve you. Take care!"
Profile photo of Chelsea Todd

Chelsea Todd

June 16, 2025

5  out of  5
rating by Chelsea Todd
"Heather was amazing!! So prompt and professional. She answered all of my questions and sent above and beyond to assist me!"
We responded:
"Thank you, Chelsea, for sharing your experience with Heather! It's great to hear that she was prompt and professional in addressing your questions and went above and beyond to assist you. We appreciate your feedback and look forward to serving you again."
Profile photo of Brenda Siples

Brenda Siples

June 13, 2025

5  out of  5
rating by Brenda Siples
"Shane was so helpful with getting my policy started with State Farm. He listened to what I needed and was completely accommodating with my crazy work schedule to make this happen. Thank you again, Shane!"
We responded:
"Thank you, Brenda, for sharing your experience! We're glad Shane could assist you with your policy and accommodate your schedule. We appreciate your feedback and look forward to serving you in the future."
Profile photo of Noah Kazlauskas

Noah Kazlauskas

June 13, 2025

5  out of  5
rating by Noah Kazlauskas
"The best insurance agency in the Tri-State area!"
We responded:
"Thank you, Noah, for your kind words and for recognizing us as the best in the Tri-State area! We're grateful for your support and look forward to continuing to serve your insurance needs. Have a great day!"
Profile photo of kylee rideout

kylee rideout

June 7, 2025

5  out of  5
rating by kylee rideout
"THE BEST. I hadn’t had State Farm very long and someone hit my car in a parking lot. Shane & his team helped get everything situated and fixed in such a timely manner! I’m so happy I made the switch to State Farm!!!"
We responded:
"Thank you, Kylee, for sharing your experience! We're glad to hear that Shane and the team were able to assist you promptly after the incident. We appreciate your trust in us and are here whenever you need support."
Profile photo of Michael Hagan

Michael Hagan

June 6, 2025

5  out of  5
rating by Michael Hagan
"Im very pleased with the service that Heather gave me. She handled everything well and answered all my questions"
We responded:
"Thank you, Michael, for sharing your experience with us. It's great to hear that Heather was able to assist you effectively and address all your questions. We appreciate your feedback and look forward to serving you again."
Profile photo of Patrick

Patrick

June 6, 2025

5  out of  5
rating by Patrick
"Any time I need information or a question answred regarding my coverage whether it be for auto, home, or personal liability insurance, I know I can count on anyone from Shane Satterfield’s State Farm office to assist me! I have personally interacted with Heather, Tanner, and Noah and you can rest assured that you are in very capable hands."
We responded:
"Thank you, Patrick, for sharing your experience with our team. We're glad to hear that Heather, Tanner, and Noah have been able to assist you with your insurance needs. Your trust in us means a lot."