State Farm® Insurance Agent Shane Satterfield

"Heather with State Farm has been extremely helpful in tracking our paperwork and followup paperwork in regards to the hail storm that happened on March 2025. She has also helped to ensure our home owners Insurance remained intact. We are grateful to Heather for her patience and professionalism when working with us throughout this process."

"I’ve been going though State Farm for nearly 2 years never late always paid on time. I had auto, life, health, and renters insurance through them. Having all the add ons was suppose to make it “cheaper” but it just continued to slowly go up. I decided once I got a new vehicle I was going to get a different insurance because State Farm was just getting too expensive so I called to cancel my policy. When I called I was able to cancel everything but life because I had to come in and sign to cancel that. I work 3rd shift so that’s a little challenging. But I made my way up there BEFORE it was due to cancel it. They still charged me for it AFTER I canceled it. So I decided to call them. Everyone that I spoke to couldn’t figure out what to do so they told me I needed to speak with heather. They said it would be 15 minutes I told them I had to go to bed soon but they assured me it would only be 15 minutes. And your passes so I call again they say 15 minutes. Another hour passes so I call AGAIN they tell me 15 minutes…. I go to bed and finally she calls me an hour after I go to bed. I don’t answer because….im asleep. I wake up AFTER the office closes so it’s hard for me to get back in touch. But I finally do today. I finally get to speak with heather and tell her I was charged after canceling my policy and she got attitude and said she has tried to get ahold of me so I told her I waited for her call for 2 hours and she replied with “I don’t know about the time but…” GIRL I was literally waiting by my phone for you to call and stayed up later than what I should have. I’m not dealing with the attitude from ms heather yall can have the $10 yall charged me. If yall decide to hk though State Farm, don’t go through this office."

"I just added my odometer reading and heather took great care of that! Always a pleasure to call and talk to people, and not automated."

"Heather was so friendly and helpful. She was very patient and understanding when my husband was having problems with his tablet. She worked hard on helping us get final expense insurance."

"July 15, 2026. I was disappointed with how my property damage claim was handled. My claim was denied based on photographs and a virtual review without anyone coming to inspect the home, despite significant damage. I felt that a physical inspection would have provided a more complete understanding of the extent of the damage. I understand claims don’t always result in coverage, but I expected a more thorough investigation before a decision was made. The review I made 4 years ago was 5 stars because they saved me money, not worth it in the long run."

"Got me a good deal, please g and very responsive"

"Heather was very helpful"

"Heather is always professional, knowledgeable, and gets the job done very quickly. So glad I went to State Farm for all my insurance needs."

"Homeowner hail damage claim was handled fast and professionally. Adjuster couldn’t have been any kinder or more respectful. Good neighbor policy for sure!! Thank you"

"Awesome service Heather had answers to all my questions and started my policy today"

"I have been with Shane Satterfield State Farm for years and it's the greatest insurance company. They also have the best staff, especially Heather who makes you feel like family."

"Heather has always been a blessing to deal with. She goes above and beyond to help us get what we need. AWESOME JOB HEATHER KEEP UP THE GREAT WORK!!!!"

"Heather, is the best agent and the nicest person I've ever dealt with and she's always on top of thing's and performs her job professional and has mine and my husbands best interest at heart she helps us save our money and gets things done quickly. Thank you Heather"

"Highly recommend, great coverage at an affordable price. Heather is always kind and does an excellent job on keeping us taken care of."

"The best insurance company ever! The communication I have received and customer service is top notch!"

"Heather is extremely helpful whenever I have an issue and always let's me know if we have any discounts"

"Heather was very helpful and answered all my questions with exceptional knowledge"

"Heather was a terrific help today. Really appreciate you."

"It was great no problems with any staff member and they were very knowledgeable and helpful."

"Heather made switching insurance so breezy!"

"Heather has helped me this morning and lots of other times when I called and needed things. She is friendly and knowledgeable and always willing to help.

I’m glad to have Shane Sattrrfield, State Farm and I am so happy that he has Heather in the office"

"Heather was great. Everytime i have called , she was friendly and eager to help me. She is a sweetheart."

"Heather is the best!!!!!!! Always"

"Very knowledgeable and professional over the phone. Helped with all questions I had about the policies I needed."

"SO FAR SO GOOD. I have had many poor customer service experiences with insurance companies. All they seem to care about is locking in the policy and getting the monthly payments beyond that nobody seems to care. HEATHER & KELSIE of State Farm have been >>FANSTASTIC<< !! They are the examples of how you treat your customers. They are the reason that I am taking out precious time from my busy day to tell the world ... I SAVED A BUNCH OF MONEY ON MY CAR INSURANCE !!! THANKS TO HEATHER, KELSIE, AVERI & THE REST OF THE TEAM AT ((Shane Satterfield's)) State Farm !!

By the way I was NOT paid or promised anything to say this.

Thank you all !!!

**UPDATE .... APRIL 23, 2026

I now have 3 cars on my policy probably getting ready to add a fourth. Anytime I have a need HEATHER is on top of it .... ---> right now <---
All I've got to do is shoot her a text message.

((( PAINLESS )))

THANK YOU AGAIN HEATHER AND THE REST OF THE STATE FARM TEAM !!"