State Farm® Insurance Agent Shane Satterfield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Newsome
October 13, 2025
5
out of
5
rating by Michael Newsome
"Heather has always been a blessing to deal with. She goes above and beyond to help us get what we need. AWESOME JOB HEATHER KEEP UP THE GREAT WORK!!!!"
Robin Parker
October 13, 2025
5
out of
5
rating by Robin Parker
"Heather from state farm is amazing we called her about motorcycle insurance and she went above and beyond trying to help us I really appreciate you Heather...we will definitely always deal with Heather every time we need assistance with anything... Heather you Rock have a blessed and wonderful week at work"
We responded:
"Thank you, Robin, for your kind words about Heather. We're happy to hear she was able to assist you with your motorcycle insurance needs. We'll be sure to pass along your compliments to her. Have a great day!"
Allison Cooper
October 8, 2025
5
out of
5
rating by Allison Cooper
"Even though I was unable to answer the phone when Heather called she was able to continue taking care of the problem while texting me and was able to handle everything that I need to take care of 10 out of 10 would recommend wonderful customer service"
We responded:
"We appreciate you, Allison! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you! "
Jordyn Bishop
October 3, 2025
5
out of
5
rating by Jordyn Bishop
"Heather was awesome!"
We responded:
"It’s customers like you, Jordyn, that make what we do so rewarding! Thank you for the five-star review and for trusting us with your coverage needs. "
Anita Crisp
October 2, 2025
5
out of
5
rating by Anita Crisp
"She was wonderful. Helped us so much . So very grateful ."
We responded:
"Anita, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Shane"
Tyler Miles
September 4, 2025
5
out of
5
rating by Tyler Miles
"I can’t say enough good things about working with Katelyn Kamuf at State Farm! From start to finish, she made the process simple, stress-free, and even enjoyable. Katelyn took the time to really listen to my needs and explain all of my options clearly, making sure I understood exactly what I was getting. Her professionalism, friendliness, and genuine care for her clients really set her apart. She went above and beyond to ensure I had the best coverage at a great value. If you’re looking for someone who is responsive, knowledgeable, and truly puts your best interests first, I highly recommend reaching out to Katelyn—you’ll be glad you did!"
We responded:
"Thank you, Tyler, for your kind words about Katelyn Kamuf. We're delighted to hear that she made your experience simple and enjoyable while ensuring you received the best coverage. Your recommendation means a lot to us."
Josh McKenzie
September 2, 2025
5
out of
5
rating by Josh McKenzie
"Heather was great"
We responded:
"We appreciate you, Josh! Your feedback motivates us to keep delivering excellent service. Thank you for being a part of our insurance family!"
Slade Park
August 27, 2025
5
out of
5
rating by Slade Park
"Heather was exceptionally helpful and kind today. She helped me remove a certain program that I disliked with ease. She also offered to add a different program that was fantastic, without sounding coercive and without sounding like a used car salesman. 😀 She offered concrete benefits of the different program and I definitely needed it because it was affordable and beneficial. She also helped me with clarification on certain aspects of my insurance policy, and as a result I will save $1,000 on a car repair."
We responded:
"Thank you, Slade, for your kind words about Heather's assistance. It's great to hear that she was able to help you with your insurance needs and provide clarity on your policy. We're glad you found the new program beneficial and affordable. "
Brian Hallmark
August 25, 2025
5
out of
5
rating by Brian Hallmark
"Heather Axley at State Farm is the BEST! She went above and beyond to help me! 5 stars!!!!"
We responded:
"We love hearing this, Brian! Helping great people like you makes our job so rewarding. Thanks for taking the time to share your experience! "
Misty Christian
August 22, 2025
5
out of
5
rating by Misty Christian
"State Farm has always been there for me, very professional agency, good rates, and awesome return rate when I have had a claim or when I needed assistance. Thank you Shane and associates at State Farm. Your loyalty to your customers and diligence is much appreciated."
We responded:
"Thank you, Misty, for your kind words and for trusting us with your insurance needs. We're glad to hear that our team's professionalism and support have made a positive impact. Your appreciation means a lot to us."
Darren Moore
August 21, 2025
5
out of
5
rating by Darren Moore
"Heather Axley when above and beyond by reaching out to me and letting me know that she could help me get the different insurance policies that I needed she was really polite and had a very good sense of understanding on my financial situation and she went out of her way to get me the help that I needed I'm very satisfied with my experience"
We responded:
"Thank you, Darren, for sharing your experience with Heather. It's great to hear that she was able to assist you with your insurance needs and provide support tailored to your financial situation. We appreciate your feedback and look forward to continuing to serve you. Best regards, Shane Satterfield - State Farm Insurance Agent"
Pamela Honarvar
August 20, 2025
5
out of
5
rating by Pamela Honarvar
"Heather was very helpful and so nice taking care of my need for a COI."
We responded:
"Thank you, Pamela, for your feedback. It's great to hear that Heather was able to assist you with your COI needs. We appreciate your support!"
Chandler Powell
August 13, 2025
5
out of
5
rating by Chandler Powell
"Very helpful"
We responded:
"Chandler, we truly appreciate you taking the time to share your experience! Providing clear and helpful service is always our goal, and we’re thrilled to know we met your expectations. Thank you for choosing us!"
Angela Frey
August 8, 2025
5
out of
5
rating by Angela Frey
"Heather was very informative & helpful. Thank you!"
We responded:
"We take pride in making the insurance process smooth and simple for our customers. Thank you for your feedback and for allowing us to serve you!"
Connie Johnson
August 8, 2025
5
out of
5
rating by Connie Johnson
"I'm truly thankful and grateful to have had someone like Heather working on my behalf. She was extremely knowledgeable and very professional as she worked to find a resolution for my situation. Her tenacity and support gave me encouragement while I waited for the claims team to evaluate and make their decision. Overall, I was extremely satisfied with the entire State Farm family. Like a good neighbor, State Farm was there for me."
We responded:
"Thank you, Connie, for the amazing review! Our team works hard to provide a great insurance experience in Owensboro and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Karen Howard
August 7, 2025
5
out of
5
rating by Karen Howard
"I am so very grateful we have State Farm Insurance. The local staff bend way-over-backwards to answer questions, and to provide information and services, even encouraging us to call if we need them to send attachments/receipts to the main State Farm office! They are intelligent, friendly, fast, and helpful. Even the State Farm agent who came from out-of-state to review major storm damage to our home and property was timely, informative, thorough, and reassuring. Top-notch service. We've been customers for decades!"
We responded:
"Thank you, Karen, for your thoughtful review and for being a loyal customer for so many years. It's great to hear that our team has been able to support you effectively, especially during challenging times. We're here whenever you need us."
Jack Jones
August 4, 2025
5
out of
5
rating by Jack Jones
"They are very custom service oriented! Heather went way beyond to help me with my concern and problem. She had rectified in a hour! Thank you!"
We responded:
"Jack, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Shane"
Jerri king
August 4, 2025
5
out of
5
rating by Jerri king
"The customer service is great. Heather is very sweet and she goes out of her way to make sure you have the answers you need. She is a pleasure to deal with."
We responded:
"Thank you for the wonderful review, Jerri! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Amy Millay
August 4, 2025
5
out of
5
rating by Amy Millay
"Katelyn was nice to work with! She made our first experience with this company a great one!"
We responded:
"Thank you, Amy, for your feedback! It's great to hear that Katelyn made your first experience with us a positive one. We look forward to assisting you with your insurance needs in the future."
Merissa Breedlove
July 31, 2025
5
out of
5
rating by Merissa Breedlove
"Wonderfully knowable and so helpful, amazing phone etiquette along with a friendly tone."
We responded:
"Thank you, Merissa, for your fantastic feedback! We're glad to hear that our team's knowledge and friendly service made a positive impact. If you have any more questions or need assistance, feel free to reach out anytime."
Hugh McKnnis
July 31, 2025
5
out of
5
rating by Hugh McKnnis
"Heather promptly and efficiently handled my request"
We responded:
"Thank you, Hugh, for your feedback! We're glad to hear that Heather was able to assist you promptly and efficiently. We appreciate your support and look forward to serving you again."
JOHN BURRUS
July 16, 2025
5
out of
5
rating by JOHN BURRUS
"Miss Whitley was very professional, and explain everything to me in detail, it was very pleasurable and comfortable speaking with her, she's awesome!"
We responded:
"John, thank you for sharing your experience with my team and I! We appreciate the kind review, and will always be here for you in your time of need. - Shane "
Blake Hillard
July 7, 2025
5
out of
5
rating by Blake Hillard
"One phone call is all it took."
We responded:
"Thank you, Blake, for your feedback! We're glad to hear that your experience with us was efficient and met your needs. If you have any more questions or need assistance, feel free to reach out."
Mikel Evans
July 3, 2025
5
out of
5
rating by Mikel Evans
"Heather was very interested in my issue and was very polite and professional and took especially patient with me thank you Heather."
We responded:
"Mikel, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Tina Keesler
July 2, 2025
5
out of
5
rating by Tina Keesler
"Noah was very kind and easy to work with. He saved me lots of money by switching my vehicles back to State Farm."
We responded:
"Thank you, Tina, for your review! It's great to hear that Noah was able to assist you effectively and help you save money. We appreciate your trust in us for your insurance needs. "