Reviews

"Never failed always great service Thanks Heather"

"Heather was super helpful! Great experience!"

"Shane Satterfield-State Farm Insurance is the one and only Insurance firm I have such a hard time giving up on, due to my relocation to a northern state that they don’t cover. They have been absolutely exceptional in the way they have dealt with all of my needs, and Heather was amazing listening and guiding me in the right direction. I really hate it, guys, that I can no longer be your customer, and I will make sure to refer you to all of my friends back in KY. May you be blessed infinitely more than you have blessed me!!! 🙏🙏🙏"

"Heather provided me with an appropriate plan of action for follow through following my husband’s vehicle accident today. She was very kind and compassionate."

"Elizabeth was so friendly to speak with when I replaced vehicles. As a retired insurance agent I know good customer service."

"Heather was very pleasant and helpful to speak with."

"I called to get some information about my insurance, and Heather was there to help as always. She is very nice and knowledgeable!"

"Heather was great. Everytime i have called , she was friendly and eager to help me. She is a sweetheart."

"Great customer service, as usual! Heather is great at her job and easy to work with. Very timely and professional."

"They were very helpful and hopefully tomorrow my issue will be resolved"

"Heather made adding a car to my insurance fast and easy. She is always friendly and very helpful."

"Jasmine was absolutely amazing!!! they got me an amazing rate and I couldn't be happier!!!"

"Heather is always professional, knowledgeable, and makes sure I have ever covered for auto, & now life insurance"

"Tanner is a fabulous person. He helped me according to my requirements of insurance. I highly recommend to use him for your insurance and home insurance."

"Katelyn has been super helpful and kind in the whole process!"

"A+ service very helpful."

"Thank you Heather for your help, you made my experience very easy."

"Heather is exceptional at what she does, no matter what we shall need she's always on top of it and fast!"

"Katelyn got me set up with insurance, renters insurance and hospital insurance. She was very kind and helpful and explored all avenues to get me the best rate. Way better value than previous insurer. Thank you Katelyn!"

""Five stars isn't enough! Jasmine was so kind, patient, and knowledgeable throughout the entire process. Best of all, she managed to save me a lot of money without sacrificing coverage. Thank you so much
Elizabeth Miller"

"Tanner was so helpful and quick, I got a great policy and I thank you."

"Heather was real helpful and extremely nice to talk to helped me with what I needed"

"Great customer service"

"Heather with State Farm has been extremely helpful in tracking our paperwork and followup paperwork in regards to the hail storm that happened on March 2025. She has also helped to ensure our home owners Insurance remained intact. We are grateful to Heather for her patience and professionalism when working with us throughout this process."

"I’ve been going though State Farm for nearly 2 years never late always paid on time. I had auto, life, health, and renters insurance through them. Having all the add ons was suppose to make it “cheaper” but it just continued to slowly go up. I decided once I got a new vehicle I was going to get a different insurance because State Farm was just getting too expensive so I called to cancel my policy. When I called I was able to cancel everything but life because I had to come in and sign to cancel that. I work 3rd shift so that’s a little challenging. But I made my way up there BEFORE it was due to cancel it. They still charged me for it AFTER I canceled it. So I decided to call them. Everyone that I spoke to couldn’t figure out what to do so they told me I needed to speak with heather. They said it would be 15 minutes I told them I had to go to bed soon but they assured me it would only be 15 minutes. And your passes so I call again they say 15 minutes. Another hour passes so I call AGAIN they tell me 15 minutes…. I go to bed and finally she calls me an hour after I go to bed. I don’t answer because….im asleep. I wake up AFTER the office closes so it’s hard for me to get back in touch. But I finally do today. I finally get to speak with heather and tell her I was charged after canceling my policy and she got attitude and said she has tried to get ahold of me so I told her I waited for her call for 2 hours and she replied with “I don’t know about the time but…” GIRL I was literally waiting by my phone for you to call and stayed up later than what I should have. I’m not dealing with the attitude from ms heather yall can have the $10 yall charged me. If yall decide to hk though State Farm, don’t go through this office."