State Farm® Insurance Agent Shane Satterfield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrew Rafferty
August 20, 2026
5
out of
5
rating by Andrew Rafferty
"Katelyn got me set up with insurance, renters insurance and hospital insurance. She was very kind and helpful and explored all avenues to get me the best rate. Way better value than previous insurer. Thank you Katelyn!"
We responded:
"Thank you for the wonderful review, Andrew! We are glad Katelyn was kind, helpful, and thorough while assisting you with your auto, renters, and hospital insurance needs. We appreciate you choosing our office and look forward to continuing to assist you! - Shane"
Elizabeth Miller
August 18, 2026
5
out of
5
rating by Elizabeth Miller
""Five stars isn't enough! Jasmine was so kind, patient, and knowledgeable throughout the entire process. Best of all, she managed to save me a lot of money without sacrificing coverage. Thank you so much
Elizabeth Miller"
We responded:
"Thank you for the wonderful review, Elizabeth! We are thrilled to hear Jasmine was kind, patient, and helpful throughout the process. It is great to know she helped you save money while maintaining the coverage you need for your auto and property insurance. We truly appreciate your 5 stars! - Shane"
Brandy Mcclure
August 17, 2026
5
out of
5
rating by Brandy Mcclure
"Tanner was so helpful and quick, I got a great policy and I thank you."
We responded:
"Thank you for the five-star review, Brandy! We are glad Tanner provided quick, helpful service and helped you find coverage that fits your needs. We appreciate you choosing our office! - Shane"
chris varble
August 14, 2026
5
out of
5
rating by chris varble
"Heather was real helpful and extremely nice to talk to helped me with what I needed"
We responded:
"Thank you for the 5 star review, Chris! We are glad Heather was friendly and helpful while assisting with your vehicle insurance needs. We appreciate you choosing our office! - Shane"
Maria Rocha
August 14, 2026
5
out of
5
rating by Maria Rocha
"Great customer service"
We responded:
"Thank you for the review, Maria! We are happy to hear you received great customer service. We appreciate your support and look forward to assisting you again! - Shane"
Cindy Ferrell
August 10, 2026
5
out of
5
rating by Cindy Ferrell
"Heather with State Farm has been extremely helpful in tracking our paperwork and followup paperwork in regards to the hail storm that happened on March 2025. She has also helped to ensure our home owners Insurance remained intact. We are grateful to Heather for her patience and professionalism when working with us throughout this process."
We responded:
"Thank you for the thoughtful review, Cindy! We are glad Heather provided patient, professional assistance while helping track your paperwork and follow-up items after the hailstorm. We appreciate your kind words and are grateful for the opportunity to assist with your homeowners insurance needs. - Shane"
River Ward
August 6, 2026
1
out of
5
rating by River Ward
"I’ve been going though State Farm for nearly 2 years never late always paid on time. I had auto, life, health, and renters insurance through them. Having all the add ons was suppose to make it “cheaper” but it just continued to slowly go up. I decided once I got a new vehicle I was going to get a different insurance because State Farm was just getting too expensive so I called to cancel my policy. When I called I was able to cancel everything but life because I had to come in and sign to cancel that. I work 3rd shift so that’s a little challenging. But I made my way up there BEFORE it was due to cancel it. They still charged me for it AFTER I canceled it. So I decided to call them. Everyone that I spoke to couldn’t figure out what to do so they told me I needed to speak with heather. They said it would be 15 minutes I told them I had to go to bed soon but they assured me it would only be 15 minutes. And your passes so I call again they say 15 minutes. Another hour passes so I call AGAIN they tell me 15 minutes…. I go to bed and finally she calls me an hour after I go to bed. I don’t answer because….im asleep. I wake up AFTER the office closes so it’s hard for me to get back in touch. But I finally do today. I finally get to speak with heather and tell her I was charged after canceling my policy and she got attitude and said she has tried to get ahold of me so I told her I waited for her call for 2 hours and she replied with “I don’t know about the time but…” GIRL I was literally waiting by my phone for you to call and stayed up later than what I should have. I’m not dealing with the attitude from ms heather yall can have the $10 yall charged me. If yall decide to hk though State Farm, don’t go through this office."
We responded:
"River, We appreciate you taking the time to share this feedback. We understand how frustrating it can be when communication does not go as smoothly as we had hoped, especially with a work schedule like yours. We thank you for your time at our agency and wish you nothing but the best in the future. - Shane"
jason springston
July 28, 2026
5
out of
5
rating by jason springston
"I just added my odometer reading and heather took great care of that! Always a pleasure to call and talk to people, and not automated."
We responded:
"Thank you for the five-star review, Jason! We are glad Heather made updating your odometer reading quick and easy. Our team is always happy to provide friendly, personal service whenever you call. We appreciate your support! - Shane"
Martha Massey
July 18, 2026
5
out of
5
rating by Martha Massey
"Heather was so friendly and helpful. She was very patient and understanding when my husband was having problems with his tablet. She worked hard on helping us get final expense insurance."
We responded:
"Thank you for the thoughtful review, Martha! We are glad Heather was friendly, patient, and understanding while helping you and your husband with final expense insurance. We appreciate the opportunity to assist you and are grateful for your five stars! - Shane"
tim johnson
July 15, 2026
1
out of
5
rating by tim johnson
"July 15, 2026. I was disappointed with how my property damage claim was handled. My claim was denied based on photographs and a virtual review without anyone coming to inspect the home, despite significant damage. I felt that a physical inspection would have provided a more complete understanding of the extent of the damage. I understand claims don’t always result in coverage, but I expected a more thorough investigation before a decision was made. The review I made 4 years ago was 5 stars because they saved me money, not worth it in the long run."
We responded:
"Tim, thank you for sharing your feedback. I'm sorry to hear you left this experience feeling disappointed. Our agency takes pride in being available to answer questions, explain the claims process, and support our customers throughout the experience. While claim decisions are handled through the claims department and not by our office, we work to make sure our customers have the information they need and know what to expect. If any questions remain after our last conversation, please give us a call. - Shane "
Megan Crawford
July 10, 2026
5
out of
5
rating by Megan Crawford
"Got me a good deal, please g and very responsive"
We responded:
"Thank you for the great review, Megan! We are glad you had a positive experience and received prompt, responsive service. We appreciate you choosing our office and look forward to assisting you again! - Shane
"
Terry Stone
July 6, 2026
5
out of
5
rating by Terry Stone
"Heather was very helpful"
We responded:
"Thank you for the five-star review, Terry! We are glad Heather was helpful and provided a positive experience. We appreciate you choosing our office! - Shane"
Becky Logsdon
July 3, 2026
5
out of
5
rating by Becky Logsdon
"Heather is always professional, knowledgeable, and gets the job done very quickly. So glad I went to State Farm for all my insurance needs."
We responded:
"Thank you for the wonderful review, Becky! We are glad Heather consistently provides professional, knowledgeable, and efficient service. We truly appreciate you choosing our office for your motorcycle, vehicle, and other insurance needs! - Shane"
Evelyn Kidd
July 2, 2026
5
out of
5
rating by Evelyn Kidd
"Homeowner hail damage claim was handled fast and professionally. Adjuster couldn’t have been any kinder or more respectful. Good neighbor policy for sure!! Thank you"
We responded:
"Thank you for sharing your experience, Evelyn! We are glad your homeowners hail damage claim was handled promptly, professionally, and with kindness throughout the process. We truly appreciate your five-star review and the opportunity to assist you! - Shane"
Eril Allen
June 30, 2026
5
out of
5
rating by Eril Allen
"Awesome service Heather had answers to all my questions and started my policy today"
We responded:
"Thank you for the five-star review, Eril! We are glad Heather answered all your questions and made starting your motorcycle insurance policy a smooth experience. We appreciate you choosing our office! - Shane"
Dani Peters (DaniChae)
June 27, 2026
5
out of
5
rating by Dani Peters (DaniChae)
"I have been with Shane Satterfield State Farm for years and it's the greatest insurance company. They also have the best staff, especially Heather who makes you feel like family."
We responded:
"Dani, thank you so much for sharing your experience! It has been a pleasure having you as our customer for all these years. We are so proud to have Taylor as part of our team. We appreciate your continued trust and support with our State Farm Agency! As always, don't hesitate to reach out if you have any further questions! - Shane
"
Michael Newsome
June 25, 2026
5
out of
5
rating by Michael Newsome
"Heather has always been a blessing to deal with. She goes above and beyond to help us get what we need. AWESOME JOB HEATHER KEEP UP THE GREAT WORK!!!!"
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency!
"
Amanda Moore
June 18, 2026
5
out of
5
rating by Amanda Moore
"Heather, is the best agent and the nicest person I've ever dealt with and she's always on top of thing's and performs her job professional and has mine and my husbands best interest at heart she helps us save our money and gets things done quickly. Thank you Heather"
We responded:
"Thank you for the thoughtful review, Amanda! We are thrilled to hear Heather consistently provides you and your husband with kind, professional, and efficient service. We appreciate your recognition of her dedication and are grateful to assist with your insurance needs! - Shane"
Madison Avery
June 16, 2026
5
out of
5
rating by Madison Avery
"Highly recommend, great coverage at an affordable price. Heather is always kind and does an excellent job on keeping us taken care of."
We responded:
"Thank you for the five-star review and recommendation, Madison! We are glad Heather consistently provides kind, attentive service and helps keep your property and vehicle insurance coverage up to date. We truly appreciate your support! - Shane"
Amy Payne
June 16, 2026
5
out of
5
rating by Amy Payne
"The best insurance company ever! The communication I have received and customer service is top notch!"
We responded:
"Thank you for the wonderful review, Amy! We are thrilled to hear that our communication and customer service have made such a positive impression. We truly appreciate your kind words and five-star support! - Shane"
evelyn keeton
June 12, 2026
5
out of
5
rating by evelyn keeton
"Heather is extremely helpful whenever I have an issue and always let's me know if we have any discounts"
We responded:
"Thank you, Evelyn, for your trust and support! We look forward to being your go-to insurance agency for years to come.
"
Veronica Goldsberry
June 12, 2026
5
out of
5
rating by Veronica Goldsberry
"Heather was very helpful and answered all my questions with exceptional knowledge"
We responded:
"Thank you for the five-star review, Veronica! We are glad Heather was helpful and thoroughly answered all your questions. We appreciate your kind words and the opportunity to assist you! - Shane"
Andy Kinsman
June 12, 2026
5
out of
5
rating by Andy Kinsman
"Heather was a terrific help today. Really appreciate you."
We responded:
"Thank you for the five-star review, Andy! We are glad Heather was so helpful and provided a positive experience. We appreciate your kind words and look forward to assisting you again! - Shane"
Judy Clary
June 10, 2026
5
out of
5
rating by Judy Clary
"It was great no problems with any staff member and they were very knowledgeable and helpful."
We responded:
"Thank you for your review, Judy! We’re glad to hear you had a positive experience with our team. We appreciate your feedback and are happy we could help. - Shane "
Torrence Hughes
May 22, 2026
5
out of
5
rating by Torrence Hughes
"Heather made switching insurance so breezy!"
We responded:
"Torrence, thank you so much for sharing this with us! We're so happy to hear that Heather made your experience a positive one. If you need anything else at all, please don't hesitate to reach out! - Shane"