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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amanda Moore

June 18, 2026

5  out of  5
rating by Amanda Moore
"Heather, is the best agent and the nicest person I've ever dealt with and she's always on top of thing's and performs her job professional and has mine and my husbands best interest at heart she helps us save our money and gets things done quickly. Thank you Heather"
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Madison Avery

June 16, 2026

5  out of  5
rating by Madison Avery
"Highly recommend, great coverage at an affordable price. Heather is always kind and does an excellent job on keeping us taken care of."
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Amy Payne

June 16, 2026

5  out of  5
rating by Amy Payne
"The best insurance company ever! The communication I have received and customer service is top notch!"
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Veronica Goldsberry

June 12, 2026

5  out of  5
rating by Veronica Goldsberry
"Heather was very helpful and answered all my questions with exceptional knowledge"
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Martha Massey

June 12, 2026

5  out of  5
rating by Martha Massey
"Heather was so friendly and helpful. She was very patient and understanding when my husband was having problems with his tablet. She worked hard on helping us get final expense insurance."
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Andy Kinsman

June 12, 2026

5  out of  5
rating by Andy Kinsman
"Heather was a terrific help today. Really appreciate you."
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Torrence Hughes

May 22, 2026

5  out of  5
rating by Torrence Hughes
"Heather made switching insurance so breezy!"
We responded:
"Torrence, thank you so much for sharing this with us! We're so happy to hear that Heather made your experience a positive one. If you need anything else at all, please don't hesitate to reach out! - Shane"
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Stacy Sturgeon

May 18, 2026

5  out of  5
rating by Stacy Sturgeon
"Heather has helped me this morning and lots of other times when I called and needed things. She is friendly and knowledgeable and always willing to help.

I’m glad to have Shane Sattrrfield, State Farm and I am so happy that he has Heather in the office"
We responded:
"Stacy, I am so happy to hear Heather is always such a help. Her friendly attitude and willingness to assist are truly appreciated, and it's wonderful to know that she always makes you feel welcome! If you need anything else, don't hesitate to reach out! - Shane"
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Allie Guest

May 13, 2026

5  out of  5
rating by Allie Guest
"Heather was great. Everytime i have called , she was friendly and eager to help me. She is a sweetheart."
We responded:
"Allie, thank you for sharing your positive experience with Heather with us! We're so happy to hear this. If you need anything at all, please don't hesitate to reach out! We appreciate you. - Shane "
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sam gottler

May 11, 2026

5  out of  5
rating by sam gottler
"Heather is the best!!!!!!! Always"
We responded:
"Sam, the relationships my team and I build with our customers will last a lifetime as we will supply endless support to those in need of insurance assistance. - Shane"
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witt hall

April 29, 2026

5  out of  5
rating by witt hall
"Very knowledgeable and professional over the phone. Helped with all questions I had about the policies I needed."
We responded:
"Witt, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated! If you need anything else at all, please don't hesitate to reach out! - Shane"
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Chris McConnell

April 23, 2026

5  out of  5
rating by Chris McConnell
"SO FAR SO GOOD. I have had many poor customer service experiences with insurance companies. All they seem to care about is locking in the policy and getting the monthly payments beyond that nobody seems to care. HEATHER & KELSIE of State Farm have been >>FANSTASTIC<< !! They are the examples of how you treat your customers. They are the reason that I am taking out precious time from my busy day to tell the world ... I SAVED A BUNCH OF MONEY ON MY CAR INSURANCE !!! THANKS TO HEATHER, KELSIE, AVERI & THE REST OF THE TEAM AT ((Shane Satterfield's)) State Farm !!

By the way I was NOT paid or promised anything to say this.

Thank you all !!!

**UPDATE .... APRIL 23, 2026

I now have 3 cars on my policy probably getting ready to add a fourth. Anytime I have a need HEATHER is on top of it .... ---> right now <---
All I've got to do is shoot her a text message.

((( PAINLESS )))

THANK YOU AGAIN HEATHER AND THE REST OF THE STATE FARM TEAM !!"
We responded:
"Chris, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Shane"
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Marcy Munro

April 22, 2026

5  out of  5
rating by Marcy Munro
"Tanner did great for us. He was patient, helpful and saved us quite a bit over USAA, which was surprising!"
We responded:
"Marcy, thank you so much for sharing this with us! We're so happy to hear that Tanner took such great care of you. If you need anything at all, please don't hesitate to reach out! - Shane"
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Niles Griggs

April 21, 2026

5  out of  5
rating by Niles Griggs
"Great to work with very professional and helpful made me understand everything"
We responded:
"Niles, thank you for taking a moment to express your satisfaction with our office! My team and I will always work hard for your business each day! - Shane"
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mama “crashr208” meme

April 17, 2026

5  out of  5
rating by mama “crashr208” meme
"Heather is always great
A+"
We responded:
"Thank you for your kind words about Heather! Our team is always here to help! - Shane"
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jayjay burrell

April 15, 2026

5  out of  5
rating by jayjay burrell
"Fast convenient and courteous and don't forget reliable"
We responded:
"Jayjay, thank you for taking a moment to share this! Your experience is what we strive for. We appreciate your support! - Shane"
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Amanda Cook

April 14, 2026

5  out of  5
rating by Amanda Cook
"Heather was super helpful and nice to work with!"
We responded:
"Amanda, thank you so much for sharing. We're so happy to hear this! If you need anything at all, we're here to help! - Shane"
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Sean Ralston

April 14, 2026

5  out of  5
rating by Sean Ralston
"I recently switched all my insurance over and couldn’t be happier with the experience. Katelyn made everything super easy from start to finish and actually took the time to walk me through my options so I understood what I was getting.

Not only did she save me money, but she also set me up with better coverage than I had before, stuff I honestly should’ve had this whole time. You can tell she really cares about making sure her clients are taken care of, not just selling a policy.

If you’re thinking about switching or just want someone to review what you’ve got, I’d definitely recommend reaching out to her."
We responded:
"Sean, thank you so much for your thoughtful review! We're thrilled to hear that Katelyn made the switch easy and took time to explain your options so you felt confident in making a decision. We appreciate your trust, your recommendation and the opportunity to help serve your insurance needs! - Shane"
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Hattie Curry

April 10, 2026

5  out of  5
rating by Hattie Curry
"Heather is a great person to work to with at state farm if I need anything she will help me with anything car insurance life insurance"
We responded:
"Hattie, I'm happy to hear that Heather took such great care of you and she could provide you with a positive insurance experience! We're always here to help and offer any assistance your may need. Thank you for sharing with us! - Shane"
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Beth Reynolds

April 8, 2026

5  out of  5
rating by Beth Reynolds
"Heather called just checking in. I appreciate her touching base to make sure we have the services we need."
We responded:
"Beth, thank you so much for taking the time to share this! We're so happy to hear that Heather called just to check in. My team and I are always here! - Shane"
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delriodm

April 7, 2026

5  out of  5
rating by delriodm
"Heather is always a great help!!"
We responded:
"Thank you for sharing your feedback! We’re glad Heather has been helpful and we appreciate you taking a moment to leave a review. - Shane"
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Brittany Waninger

April 3, 2026

5  out of  5
rating by Brittany Waninger
"I've known Katelyn for years — she's one of the most trustworthy and caring people I know. So for anything insurance-related, she's honestly who I think of and a go to. It’s an easy yes! Just knowing she's there if I ever have questions? Huge peace of mind that you honestly can’t put a price on. If you want an agent who treats you like a person and not a policy number, go see her. She's a gem."
We responded:
"Brittany, Thank you for sharing this! We’re glad to hear Katelyn has made such a strong impression and has been someone you can rely on when questions come up. We appreciate your kind words and you taking the time to leave a review! - Shane"
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Diamond Shemwell

March 27, 2026

5  out of  5
rating by Diamond Shemwell
"Jasmine was amazing & so easy to work with! She answered all of my questions & helped me understand the process. I am very pleased with my experience switching over my auto policy to State Farm."
We responded:
"Diamond, thank you so much for your kind words! We’re so glad Jasmine made the process easy and took the time to answer all your questions. We truly appreciate you trusting our office and are here whenever you need us! - Shane"
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hailey j

March 23, 2026

5  out of  5
rating by hailey j
"Heather provided top-notch service! She was professional, quick to help, and made the whole process smooth and hassle-free. I really appreciate her support and would definitely recommend her!"
We responded:
"Hailey, thank you so much for your kind words! We're so glad to hear Heather provided you with such a smooth experience. We really appreciate your recommendation and are always here if you need anything! - Shane"
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Google Nest

March 20, 2026

5  out of  5
rating by Google Nest
"Jenna and the girls at Shane Satterfield (State Farm) are always pleasant and very helpful. Anytime I have a concern or question who ever answers my phone call is always very knowledgeable. That's service you would expect."
We responded:
"Hello! Thank you for taking the moment to share this. We appreciate all of your kind words about our team. Your experience is exactly what we strive for! We appreciate all of your support! - Shane"